> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digitalfyre.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Tiers

DigitalFyre offers two support tiers for bare metal servers: Standard Support (included) and Enterprise Support (paid add-on).

## Standard Support

Included with every bare metal server at no additional cost. Standard support covers:

* Hardware issues and replacements
* Network and connectivity problems
* Power and out-of-band management issues
* OS reinstallation assistance
* General infrastructure questions
* Default ICMP (ping) monitoring on your primary IP

Support is handled through the ticketing system at `console.digitalfyre.com`.

## Enterprise Support

Enterprise Support is a paid add-on with pricing that varies based on your requirements. It provides:

* **Priority support queue** — Faster response times through a dedicated enterprise queue
* **Advanced monitoring** — HTTP, port, and service-level monitoring beyond the default ICMP checks (configured upon request)

Enterprise Support is not listed as a self-service add-on. Contact `support@digitalfyre.com` to discuss your requirements and pricing.

## Managed Support

For customers who want hands-on server management, DigitalFyre offers a separate **Managed Support** add-on that covers OS maintenance, security hardening, firewall management, backups, and more. This is distinct from the support tiers and is detailed in [Managed Support](/bare-metal/support/managed-support).

## Monitoring

Regardless of your support tier, DigitalFyre monitors your server's uptime by default using ICMP (ping) to your primary IP address. If you need monitoring beyond ICMP — such as HTTP, port, or service checks — contact support to discuss configuration. Advanced monitoring is available for both Standard and Enterprise support customers.