> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digitalfyre.com/llms.txt
> Use this file to discover all available pages before exploring further.

# iKVM Connection Issues

If the iKVM console fails to load, displays errors, or disconnects unexpectedly, follow the steps below.

## Session Locked to a Different IP

The iKVM console locks each session to the IP address that initiated it. If your IP address changes mid-session (e.g., due to a VPN disconnect, ISP rotation, or a network switch), the session will terminate.

**Fix:** Ensure your IP is stable, then launch a new iKVM session. If you are on a VPN, verify the VPN connection is stable before opening the console.

## Browser Compatibility

The iKVM console runs in the browser via TenantOS. If the console does not load or displays rendering issues:

* Try a different browser (Chrome, Firefox, Edge)
* Disable browser extensions that may interfere (ad blockers, privacy extensions)
* Clear your browser cache and try again
* Ensure JavaScript is enabled

## Console Shows Black Screen

A black screen in the iKVM console can mean:

* **Server is powered off** — Check the Power Status on your product details page. Power on the server if needed.
* **Server is booting** — Wait for the boot process to complete. BIOS/UEFI initialization can take a moment on bare metal hardware.
* **Display not active** — Some server configurations or operating systems disable console output. Try pressing a key or moving the mouse in the console to wake the display.
* **OS has crashed** — If the server is powered on but shows nothing, try a **Reset Server** from the Power Control tab.

## Console Disconnects Repeatedly

Frequent disconnections are typically caused by:

* **Unstable network connection** — The session requires a steady connection to your current IP. Test your local network stability.
* **IP address changes** — Sessions are IP-locked. Dynamic IPs or load-balanced proxies will cause disconnections.
* **Idle timeout** — Sessions may time out after a period of inactivity. Interact with the console periodically to keep the session alive.

## Cannot Type or Input Not Registering

If the console displays the server's screen but keyboard or mouse input is not being received:

* Click inside the console window to ensure it has focus
* Check if your browser has captured the keyboard (some browsers require you to click into an embedded console)
* Try a different browser

## TenantOS Access

If the standard iKVM console is not meeting your needs, direct TenantOS access is available upon request. Contact `support@digitalfyre.com` to request access.

## Contact Support

If the iKVM console remains non-functional after trying the above steps, open a support ticket at `console.digitalfyre.com`. Include the browser you are using, any error messages displayed, and whether the issue is consistent or intermittent.