> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digitalfyre.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Lost 2FA Access

If you cannot access your 2FA method — lost your phone, no longer have access to your authenticator app, or cannot receive email codes — there are three ways to recover access to your account.

## Option 1 — Use a Backup Code

If you saved your backup codes when setting up 2FA, this is the fastest recovery method.

<Steps>
  <Step title="Go to the Login Page">
    Navigate to [console.digitalfyre.com](https://console.digitalfyre.com) and enter your email and password.
  </Step>

  <Step title="Use a Backup Code">
    On the 2FA screen, click **Use Backup Code** and enter one of your saved backup codes.
  </Step>

  <Step title="Re-secure Your Account">
    Once logged in, go to **Security Settings** and disable then re-enable 2FA with a new device or method. Generate fresh backup codes.
  </Step>
</Steps>

<Warning>
  Each backup code works once only. If you are running low, regenerate new codes from Security Settings immediately after logging in.
</Warning>

## Option 2 — Use Your 2FA Passphrase

If you set a 2FA Passphrase in your Account Details ahead of time, support can use it to verify your identity and disable 2FA without requiring standard account verification steps.

<Steps>
  <Step title="Email Support">
    Send an email to `support@digitalfyre.com` from your registered account email address.
  </Step>

  <Step title="Provide Your 2FA Passphrase">
    Include your 2FA Passphrase in the email. This verifies your identity and allows support to process the request quickly.
  </Step>

  <Step title="Re-enable 2FA">
    Once support disables 2FA and you regain access, re-enable it immediately from **Security Settings**.
  </Step>
</Steps>

<Info>
  Set your 2FA Passphrase before you need it. Go to **Account Details** in the Client Portal and fill in the **2FA Passphrase** field. See [Account Security](/client-portal/account-management/account-security) for details.
</Info>

## Option 3 — Contact Support

If you do not have backup codes or a 2FA Passphrase set, contact support directly for identity verification.

<Steps>
  <Step title="Email Support">
    Send an email to `support@digitalfyre.com` from your registered account email address.
  </Step>

  <Step title="Verify Your Identity">
    Support will ask you to verify your identity through standard account verification. Be prepared to provide details about your account and services.
  </Step>

  <Step title="Re-enable 2FA">
    Once access is restored, re-enable 2FA immediately and set a 2FA Passphrase to make future recovery faster.
  </Step>
</Steps>

<Warning>
  Without a 2FA Passphrase, identity verification takes longer. Setting one in advance significantly speeds up the recovery process.
</Warning>