> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digitalfyre.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Transfers & Ownership Changes

<Card title="Important Note" type="warning" horizontal>
  Selling or transferring your account login credentials is strictly prohibited and violates our Terms of Service. Account selling results in immediate suspension and possible permanent termination without refund.
</Card>

## Official Service Transfer

A service transfer moves a specific service (domain, hosting, email, etc.) from your account to another person's account — at no cost, with no downtime, and with full ownership documentation.

**Common scenarios:** selling a website, changes in business ownership, transfers between family members, and freelancers handing off client projects.

***

## Transfer Process

The process requires both parties to participate and takes **3–5 business days**.

<Steps>
  <Step title="The original owner opens a ticket">
    Log into [console.digitalfyre.com](https://console.digitalfyre.com), navigate to **Support → Open Ticket**, and submit the following:

    * **Department:** Billing
    * **Subject:** Service Transfer Request
    * **Include:** Service name or order ID, new owner's full name and email address, brief reason for transfer

    <Tabs>
      <Tab title="Ticket example">
        ```text theme={"theme":{"light":"light-plus","dark":"ayu-dark"}}
        Department: Billing
        Subject: Service Transfer Request

        I would like to transfer the following service to a new owner:

        Service: example.com (Domain Registration)
        Order ID: #12345

        New Owner:
        Name: John Smith
        Email: johnsmith@example.com

        Reason: I sold this website and need to transfer the domain to the new owner.

        Jane Doe
        ```
      </Tab>
    </Tabs>
  </Step>

  <Step title="The new owner opens a ticket">
    The person receiving the service must email [**support@digitalfyre.com**](mailto:support@digitalfyre.com) from the exact email address the original owner provided.

    * **Subject:** Service Transfer - New Owner Confirmation
    * **Include:** Original owner's name, the service being received, and confirmation you're ready to take ownership
    * Do not create an account — we will create one for you

    <Tabs>
      <Tab title="Email example">
        ```text theme={"theme":{"light":"light-plus","dark":"ayu-dark"}}
        To: billing@digitalfyre.com
        Subject: Service Transfer - New Owner Confirmation

        I am confirming I will be the new owner of example.com,
        currently owned by Jane Doe (janedoe@example.com).

        I understand a new account will be created for me and that
        I will be responsible for all billing going forward.

        John Smith
        ```
      </Tab>
    </Tabs>
  </Step>

  <Step title="We create the new owner's account">
    Once we receive and verify both tickets, we create a new account for the receiving party. The new owner will receive a welcome email with instructions to set their password.

    **Timeline:** Within 1 business day.
  </Step>

  <Step title="Original owner provides consent">
    We will reply to the original owner's ticket requesting explicit written authorization.

    <Tabs>
      <Tab title="Response example">
        ```text theme={"theme":{"light":"light-plus","dark":"ayu-dark"}}
        I, Jane Doe, explicitly authorize the transfer of example.com
        (Order #12345) to John Smith (johnsmith@example.com).

        I understand the service will be removed from my account,
        all billing responsibility transfers to John Smith, and
        this action cannot be reversed.

        Jane Doe
        Date: January 4, 2026
        ```
      </Tab>
    </Tabs>
  </Step>

  <Step title="New owner confirms billing responsibility">
    We will contact the new owner to confirm they accept billing obligations for the service.

    <Tabs>
      <Tab title="Response example">
        ```text theme={"theme":{"light":"light-plus","dark":"ayu-dark"}}
        I, John Smith, confirm I am ready to take ownership of example.com.

        I accept full billing responsibility, including:
        - Renewal date: March 15, 2026
        - Renewal price: $15.99/year

        I will add a payment method to my new account.

        John Smith
        Date: January 4, 2026
        ```
      </Tab>
    </Tabs>
  </Step>

  <Step title="We process the transfer">
    Once both confirmations are received, we create a new order in the new owner's account, transfer the service, update billing records, and notify both parties.

    **Timeline:** 1–2 business days after receiving all confirmations. No downtime occurs, and all service settings are preserved.
  </Step>
</Steps>

***

## What Can Be Transferred

| Can Transfer         | Cannot Transfer              |
| -------------------- | ---------------------------- |
| Domain registrations | Account credit or balance    |
| Web hosting accounts | Support ticket history       |
| Email hosting        | Payment methods              |
| SSL certificates     | Account-level settings       |
| Server services      | Other services not specified |

Services must be **active, paid, and not under dispute** to be eligible for transfer.

***

## Key Reminders

**Original owners:** Back up all data before the transfer. Once complete, you lose all access to the service, and billing stops immediately. Transfers cannot be reversed after processing.

**New owners:** Verify the service details before accepting. Add a payment method to your new account promptly after transfer and confirm the renewal date and cost.

**Both parties:** Do not share account credentials at any point. The official ticket process above is the only approved method.

***

## FAQ

<AccordionGroup>
  <Accordion title="Can I transfer only some of my services?">
    Yes — specify exactly which services are in your ticket. You can transfer one domain while keeping another, or transfer hosting but keep email.
  </Accordion>

  <Accordion title="Can I transfer to an existing DigitalFyre account?">
    Yes — mention this in your ticket and provide the existing account's email address. We will transfer the service directly to that account instead of creating a new one.
  </Accordion>

  <Accordion title="Will there be any downtime?">
    No — services remain fully active throughout the process. All settings, configurations, and access credentials are preserved.
  </Accordion>

  <Accordion title="Can I cancel after starting?">
    Yes, but only before we process the transfer. Reply to your ticket immediately if you change your mind. Once we send transfer confirmation, it cannot be reversed.
  </Accordion>

  <Accordion title="What happens to the renewal date?">
    The renewal date stays the same — the new owner takes over the existing billing cycle and is responsible for the next renewal at the current rate.
  </Accordion>

  <Accordion title="What if there's a dispute?">
    Contact us immediately and we will pause the transfer. Both parties must resolve the issue before we proceed. We will not complete a transfer while a dispute is open.
  </Accordion>
</AccordionGroup>

***

## Need Help?

Open a ticket at [console.digitalfyre.com](https://console.digitalfyre.com) under **Billing**, or email [billing@digitalfyre.com](mailto:billing@digitalfyre.com) with your service details and question.