> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digitalfyre.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sharing Sensitive Data

Ticket messages are stored as plain text, which means **passwords, keys, and other sensitive credentials must never be placed directly in the ticket body**. The client portal provides two secure methods for sharing sensitive information with the support team.

<Warning>
  Never paste passwords, SSH keys, API tokens, or any sensitive credentials into the main ticket thread or email.
</Warning>

## Option 1: Sensitive Data Tab (Recommended)

Every ticket includes a **Sensitive Data** tab designed specifically for credentials and confidential information.

| Property            | Detail                                                          |
| ------------------- | --------------------------------------------------------------- |
| Storage             | Encrypted separately from the main ticket thread                |
| Email notifications | Never included                                                  |
| Access              | You and authorized DigitalFyre staff only                       |
| Editable            | Yes — you can update or remove it at any time                   |
| Deletion            | Automatically and permanently deleted when the ticket is closed |

**What to put here:**

* Passwords
* SSH keys
* One-time access tokens
* Database credentials
* Control panel or admin logins
* Temporary support accounts

## Option 2: Password Manager

The Client Portal includes a built-in password manager that lets you share credentials without placing them inside a ticket at all. This is useful for recurring access or situations involving multiple services.

<Steps>
  <Step title="Open the Password Manager">
    Log in to `console.digitalfyre.com`, click your name in the top-right corner, and select **Password Manager**.
  </Step>

  <Step title="Add Credentials">
    Go to **Shared Passwords** and add the credentials you want to share.
  </Step>

  <Step title="Reference in Your Ticket">
    Open a ticket and tell the support team that the credentials are stored in the Password Manager.
  </Step>
</Steps>

You maintain full control and can update or revoke access at any time.

## Which Method to Use

| Situation                                        | Method             |
| ------------------------------------------------ | ------------------ |
| One-off credential sharing for a specific ticket | Sensitive Data tab |
| Recurring access or multiple services            | Password Manager   |
| Ticket body or email                             | Never              |