> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digitalfyre.com/llms.txt
> Use this file to discover all available pages before exploring further.

# VPS Deployment Queue

When a VPS plan or location is sold out, the VPS Queue holds your place in line. We release slots in order as capacity frees up, and we notify you by email when it is your turn.

<Warning>
  The VPS Queue is the only waitlist DigitalFyre manages. We don't track stock and availability requests through support tickets. We will redirect tickets asking about stock or queue position to the queue.
</Warning>

## How the queue works

* **First-come, first-served.** Your position is set by submission time and does not change.
* **One queue per location.** Your position is counted among entries for the location you selected.
* **Email notification.** The queue system emails you automatically when a slot opens for you.
* **48-hour claim window.** You have 48 hours from the notification to claim your slot. After that, it passes to the next person in line.
* **One open entry per email address.** You cannot hold more than one active entry at a time.

## Join the queue

<Steps>
  <Step title="Open the queue form">
    Go to [the VPS Queue website](https://vps-deploy-queue.digitalfyre.com/).
  </Step>

  <Step title="Enter your contact details">
    Provide your name and email address. Check "**I'm an existing DigitalFyre customer"** if you already have a DigitalFyre account.
  </Step>

  <Step title="Choose a request type">
    | Request type   | Use when                                                    | Extra field            |
    | -------------- | ----------------------------------------------------------- | ---------------------- |
    | New deployment | You want a new VPS                                          | None                   |
    | Upgrade        | You want an existing VPS moved to a larger plan             | Current VPS IP address |
    | Transfer       | You want an existing VPS relocated to the selected location | Current VPS IP address |

    Upgrade and Transfer automatically mark you as an existing customer.
  </Step>

  <Step title="Select location, plan, and quantity">
    Only locations currently on the waitlist are listed. Choose a plan and request 1 or 2 VMs.
  </Step>

  <Step title="Acknowledge the terms and submit">
    Check all four acknowledgments, complete the anti-spam check, and submit.
  </Step>
</Steps>

After you submit, you'll receive a confirmation email with your location and current position in line.

## Available plans

| Plan        | vCPU | RAM   | NVMe   | Bandwidth |
| ----------- | ---- | ----- | ------ | --------- |
| **S2²**     | 8    | 8 GB  | 64 GB  | 8 TB      |
| **S2² Max** | 16   | 16 GB | 130 GB | 16 TB     |
| **S2⁴ Max** | 32   | 32 GB | 260 GB | 32 TB     |

## Claim your slot

When it is your turn, you'll receive an email stating a slot has opened for your location.

<Steps>
  <Step title="Open a support ticket">
    Create a ticket from the [Client Portal](https://console.digitalfyre.com/submitticket.php?step=2\&deptid=5) within 48 hours of the notification.
  </Step>

  <Step title="Include your claim details">
    If you're a new customer, you must use the same email address you used to join the queue, and reference the location and plan from your notification. If you're an existing customer, you can create a ticket as usual.
  </Step>
</Steps>

<Note>
  If we don't hear from you within 48 hours, we'll assign the slot to the next person in line and close your entry. To try again, rejoin the queue.
</Note>

Use genuine account information when claiming your slot.

## FAQ

<AccordionGroup>
  <Accordion title="Can I check my position by opening a ticket?">
    No. We don't track queue position through tickets. Your position is included in your confirmation email.
  </Accordion>

  <Accordion title="The form says I already have an entry.">
    Each email address can hold one open entry. You can join again once you complete or close your current entry. Attempts to circumvent the queue limitation by using multiple email addresses will result in removal from the queue.
  </Accordion>

  <Accordion title="My location is not listed.">
    Only locations with an active waitlist appear on the form. If a location is not listed, it is either in stock or not currently accepting queue entries.
  </Accordion>

  <Accordion title="What happens to my data?">
    We use your name, email, and requested configuration only to run the queue. We don't sell or share it.
  </Accordion>
</AccordionGroup>