> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digitalfyre.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Importing an Existing WordPress Site

If you have an existing WordPress site hosted elsewhere, you can import it into your DigitalFyre WordPress Hosting account. This can be done self-service from PanelAlpha, or our support team can handle the migration for you.

## Option 1 — Self-Service Import

<Steps>
  <Step title="Open PanelAlpha">
    Log in to [codex.digitalfyre.com](https://codex.digitalfyre.com).
  </Step>

  <Step title="Click Add New">
    Click the **+ Add New** button in the top-right corner.
  </Step>

  <Step title="Select Import Existing WordPress Instance">
    In the modal, choose **Import Existing WordPress Instance** and click **Continue**.
  </Step>

  <Step title="Fill In the Import Form">
    Provide your current hosting details. You will need:

    * FTP, SFTP, or SSH access to your current host
    * A database backup (exported via phpMyAdmin or `mysqldump`)
  </Step>

  <Step title="Complete the Import">
    Follow the remaining steps. PanelAlpha will pull your files and database from the existing host.
  </Step>
</Steps>

## Option 2 — Free Migration Assistance

If you prefer, DigitalFyre's support team can handle the migration for you at no charge.

Open a support ticket at [console.digitalfyre.com](https://console.digitalfyre.com) and include:

* Your current hosting provider and control panel access details
* The domain name you want to migrate
* Any specific requirements or deadlines

<Info>
  Free migration assistance is available for all WordPress Hosting plans. Our team will coordinate the transfer and minimise downtime during the move.
</Info>

## After Importing

* Point your domain's nameservers to DigitalFyre once the import is complete — see [DNS Zone Editor](/wordpress-hosting/hosting/dns)
* Verify your SSL certificate is applied under **Advanced → Security**
* Test your site thoroughly before updating DNS to confirm everything transferred correctly

## Important Notes

<Warning>
  Avoid installing caching plugins on WP Cloud. The platform includes built-in Edge Cache which handles caching automatically. Third-party caching plugins will conflict with Edge Cache and can cause unpredictable behaviour or degraded performance.
</Warning>

WP Cloud uses an Nginx-based stack and does not support `.htaccess` rules. If your existing site relies on `.htaccess` for redirects or access control, contact support to discuss alternatives before migrating.