Skip to main content
DigitalFyre offers two support tiers for bare metal servers: Standard Support (included) and Enterprise Support (paid add-on).

​
Standard Support

Included with every bare metal server at no additional cost. Standard support covers:
  • Hardware issues and replacements
  • Network and connectivity problems
  • Power and out-of-band management issues
  • OS reinstallation assistance
  • General infrastructure questions
  • Default ICMP (ping) monitoring on your primary IP
Support is handled through the ticketing system at console.digitalfyre.com.

​
Enterprise Support

Enterprise Support is a paid add-on with pricing that varies based on your requirements. It provides:
  • Priority support queue — Faster response times through a dedicated enterprise queue
  • Advanced monitoring — HTTP, port, and service-level monitoring beyond the default ICMP checks (configured upon request)
Enterprise Support is not listed as a self-service add-on. Contact support@digitalfyre.com to discuss your requirements and pricing.

​
Managed Support

For customers who want hands-on server management, DigitalFyre offers a separate Managed Support add-on that covers OS maintenance, security hardening, firewall management, backups, and more. This is distinct from the support tiers and is detailed in Managed Support.

​
Monitoring

Regardless of your support tier, DigitalFyre monitors your server’s uptime by default using ICMP (ping) to your primary IP address. If you need monitoring beyond ICMP — such as HTTP, port, or service checks — contact support to discuss configuration. Advanced monitoring is available for both Standard and Enterprise support customers.