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Ticket messages are stored as plain text, which means passwords, keys, and other sensitive credentials must never be placed directly in the ticket body. The client portal provides two secure methods for sharing sensitive information with the support team.
Never paste passwords, SSH keys, API tokens, or any sensitive credentials into the main ticket thread or email.
Every ticket includes a Sensitive Data tab designed specifically for credentials and confidential information.
PropertyDetail
StorageEncrypted separately from the main ticket thread
Email notificationsNever included
AccessYou and authorized DigitalFyre staff only
EditableYes — you can update or remove it at any time
DeletionAutomatically and permanently deleted when the ticket is closed
What to put here:
  • Passwords
  • SSH keys
  • One-time access tokens
  • Database credentials
  • Control panel or admin logins
  • Temporary support accounts

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Option 2: Password Manager

The Client Portal includes a built-in password manager that lets you share credentials without placing them inside a ticket at all. This is useful for recurring access or situations involving multiple services.
1

Open the Password Manager

Log in to console.digitalfyre.com, click your name in the top-right corner, and select Password Manager.
2

Add Credentials

Go to Shared Passwords and add the credentials you want to share.
3

Reference in Your Ticket

Open a ticket and tell the support team that the credentials are stored in the Password Manager.
You maintain full control and can update or revoke access at any time.

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Which Method to Use

SituationMethod
One-off credential sharing for a specific ticketSensitive Data tab
Recurring access or multiple servicesPassword Manager
Ticket body or emailNever