Skip to main content

If your order is flagged

Do not place a new order. Submitting a second order will trigger another flag and further delay your account. Contact us first.
Orders are occasionally flagged by our fraud screening systems (MaxMind, Stripe, or PayPal) during checkout. This doesn’t necessarily mean anything is wrong — but it does mean we need to verify your order before it can be activated.

​
What you need to do

Contact the Sales & Billing department to have your order reviewed manually. You can reach us via: Before reaching out, make sure your account has accurate, up-to-date information:
  • Full legal name
  • Current billing address
    • Address
    • City
    • State/Province
    • Zip/Postal Code
  • Valid phone number
Using a VPN or proxy? Orders placed through proxy or VPN IP addresses are a common trigger for flags. Make sure your account address reflects your real billing address, not your proxy or VPN location. This is especially important for customers located in China.

​
About the charge on your card

If you see a charge on your card after a flagged order, we did not receive your payment. What you’re seeing is an authorization hold placed by your bank or card issuer — not a completed transaction.

Authorization Hold

Your bank/card issuer placed a temporary hold on the funds. This will be automatically reversed within 3–5 business days, with no action required on your part.

Hold Still There After 5 Days?

Contact your bank directly and ask them to release the authorization hold. If they’re unresponsive, let us know, and we’ll provide documentation to assist.
DigitalFyre does not control how quickly your bank releases authorization holds. Most banks process reversals within 3–5 business days, but timelines can vary.