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If the iKVM console fails to load, displays errors, or disconnects unexpectedly, follow the steps below.

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Session Locked to a Different IP

The iKVM console locks each session to the IP address that initiated it. If your IP address changes mid-session (e.g., due to a VPN disconnect, ISP rotation, or a network switch), the session will terminate. Fix: Ensure your IP is stable, then launch a new iKVM session. If you are on a VPN, verify the VPN connection is stable before opening the console.

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Browser Compatibility

The iKVM console runs in the browser via TenantOS. If the console does not load or displays rendering issues:
  • Try a different browser (Chrome, Firefox, Edge)
  • Disable browser extensions that may interfere (ad blockers, privacy extensions)
  • Clear your browser cache and try again
  • Ensure JavaScript is enabled

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Console Shows Black Screen

A black screen in the iKVM console can mean:
  • Server is powered off — Check the Power Status on your product details page. Power on the server if needed.
  • Server is booting — Wait for the boot process to complete. BIOS/UEFI initialization can take a moment on bare metal hardware.
  • Display not active — Some server configurations or operating systems disable console output. Try pressing a key or moving the mouse in the console to wake the display.
  • OS has crashed — If the server is powered on but shows nothing, try a Reset Server from the Power Control tab.

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Console Disconnects Repeatedly

Frequent disconnections are typically caused by:
  • Unstable network connection — The session requires a steady connection to your current IP. Test your local network stability.
  • IP address changes — Sessions are IP-locked. Dynamic IPs or load-balanced proxies will cause disconnections.
  • Idle timeout — Sessions may time out after a period of inactivity. Interact with the console periodically to keep the session alive.

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Cannot Type or Input Not Registering

If the console displays the server’s screen but keyboard or mouse input is not being received:
  • Click inside the console window to ensure it has focus
  • Check if your browser has captured the keyboard (some browsers require you to click into an embedded console)
  • Try a different browser

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TenantOS Access

If the standard iKVM console is not meeting your needs, direct TenantOS access is available upon request. Contact support@digitalfyre.com to request access.

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Contact Support

If the iKVM console remains non-functional after trying the above steps, open a support ticket at console.digitalfyre.com. Include the browser you are using, any error messages displayed, and whether the issue is consistent or intermittent.