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If your bare-metal server is unreachable via SSH, HTTP, or other services, follow the steps below.

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Step 1: Check Power Status

Log in to the customer portal at console.digitalfyre.com and check the Power Status on your server’s product details page.
  • Powered Off — The server is not running. Use the Power Control tab to start it.
  • Powered On — The server has power. Proceed to the next step.

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Step 2: Test Connectivity from Your Side

# Ping the server
ping YOUR_SERVER_IP

# Check if SSH port is open
nc -zv YOUR_SERVER_IP 22

# Trace the route
traceroute YOUR_SERVER_IP
If ping succeeds but SSH fails, the issue is likely at the OS level (firewall, SSH service) rather than a network outage.

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Step 3: Access via iKVM Console

Open the iKVM Console from your server’s product details page. This connects at the hardware level and is unaffected by OS-level network issues. Login prompt visible — The server is running. The issue is likely a firewall rule, SSH misconfiguration, or network configuration problem within the OS. Log in via iKVM and investigate. Blank or black screen — The server may be hung or the OS may have crashed. Try a Reboot Server from the Power Control tab. If the server does not respond to a reboot, use Reset Server (hard reset). Kernel panic or filesystem errors — The OS has crashed. Hard reset the server. If it repeatedly fails to boot, you may need to reinstall the OS or contact support.

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Step 4: Check Services via iKVM

Once logged in via iKVM: 
# Check SSH
systemctl status sshd

# Check network interfaces
ip addr show

# Check if the server can reach the internet
ping 8.8.8.8

# Check for resource exhaustion
free -h
df -h
top -bn1 | head -20

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Step 5: Contact Support

If you have worked through these steps and the server remains unreachable, open a support ticket at console.digitalfyre.com with:
  • Your server name and primary IP
  • What have you already tried
  • Any error messages from the iKVM console
  • When the issue started
DigitalFyre monitors your server’s uptime via ICMP by default. In some cases, the support team may already be aware of the issue and is proactively investigating the incident.