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All email account management is done through the DigitalFyre customer portal. From here you can create new mailboxes, reset passwords, update display names, and delete accounts.

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Accessing the Management Page

1

Log In

Log in to the customer portal and go to Services → My Services.
2

Open Your Service

Click your Open-Xchange service, then click Manage Email Accounts in the sidebar.
The management page shows all email accounts on your service, including each account’s email address, alias count, and mailbox size. A counter at the top displays how many accounts you have created out of your available total.

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Creating a Mailbox

1

Start

Click + Create User.
2

Fill In Details

Complete the required fields:
3

Create

Click Add. The new account is available immediately.

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Setting a Password

1

Open Password Reset

Click Set Password next to the account.
2

Enter New Password

Enter the new password, or click Generate to generate a random one. The strength indicator will show the password’s strength.
3

Confirm

Confirm the password and click Set Password.

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Editing Account Details

To update the first name, last name, or display name:
1

Open Account

Click Manage account next to the account.
2

Update and Save

Update the fields as needed and save the changes.

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Deleting an Account

1

Delete

Click Delete next to the account and confirm the deletion.
Deleting an account permanently removes all email, calendar events, contacts, and tasks associated with that mailbox. This action cannot be undone.