All email account management is done through the DigitalFyre customer portal. From here you can create new mailboxes, reset passwords, update display names, and delete accounts.
Accessing the Management Page
Open Your Service
Click your Open-Xchange service, then click Manage Email Accounts in the sidebar.
Creating a Mailbox
Start
Click + Create User.
Fill In Details
Complete the required fields:| Field | Description |
|---|
| First & Last Name | The account holder’s name |
| Display Name | The name recipients see when they receive email from this account |
| Email Address | The local part (before the @) — your domain is appended automatically |
| Password | Minimum 5 characters. Use Generate Password for a strong random password. |
Create
Click Add. The new account is available immediately.
Setting a Password
Open Password Reset
Click Set Password next to the account.
Enter New Password
Enter the new password, or click Generate to generate a random one. The strength indicator will show the password’s strength.
Confirm
Confirm the password and click Set Password.
Editing Account Details
To update the first name, last name, or display name:
Open Account
Click Manage account next to the account.
Update and Save
Update the fields as needed and save the changes.
Deleting an Account
Delete
Click Delete next to the account and confirm the deletion.
Deleting an account permanently removes all email, calendar events, contacts, and tasks associated with that mailbox. This action cannot be undone.
