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DigitalFyre enforces two-factor authentication (2FA) on all customer accounts. This is required for auditor compliance and protects your account, billing information, and services from unauthorized access.

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What is 2FA

Two-factor authentication requires two forms of identification to log in:
  1. Something you know — your password
  2. Something you have — an authenticator app or access to your email
DigitalFyre supports two methods:
  • Authenticator App — generates a 6-digit code that refreshes every 30 seconds
  • Email 2FA — sends a one-time code to your registered email address at login

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Setting Up 2FA

1

Go to Security Settings

Log in to the Client Portal, click your name in the top-right corner, and select Security Settings.
2

Enable Two-Factor Authentication

Click Enable Two-Factor Authentication and choose your preferred method.
3

Complete Setup

Download an authenticator app (Google Authenticator, Authy, or Microsoft Authenticator), scan the QR code, enter the 6-digit code to confirm, and save your backup codes.

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Logging In with 2FA

Enter your email and password, then enter the 6-digit code from your authenticator app. Codes refresh every 30 seconds.

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Backup Codes

When you enable 2FA, you receive 10 single-use backup codes. Store them securely — in a password manager or printed in a safe place. Never share them. Use a backup code if you cannot access your authenticator app or email. Each code works once only. To generate new backup codes, go to Security Settings → Regenerate Backup Codes. This invalidates all previous codes.

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Disabling 2FA

1

Go to Security Settings

Log in and navigate to Security Settings.
2

Disable Two-Factor Authentication

Click Disable Two-Factor Authentication, enter your password, then enter your current 2FA code or a backup code to confirm.
We strongly recommend keeping 2FA enabled at all times.

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Setting a 2FA Passphrase

A 2FA Passphrase is a phrase only you know that allows support to verify your identity and disable 2FA on your behalf if you lose access. To set one, go to Account Details in the Client Portal and fill in the 2FA Passphrase field. Keep this phrase private and memorable. See Lost 2FA Access for how to use it.

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Troubleshooting

Authenticator code not working — Ensure your device’s time is accurate. 2FA codes are time-based. Wait for the next code if the current one just appeared. Email code not arriving — Check your spam folder. Verify your registered email is correct and active. Request a new code if the previous one expired. Lost backup codes — Log in using your authenticator or email 2FA, then go to Security Settings to regenerate new codes.