Skip to main content

Important Note

Selling or transferring your account login credentials is strictly prohibited and violates our Terms of Service. Account selling results in immediate suspension and possible permanent termination without refund.

​
Official Service Transfer

A service transfer moves a specific service (domain, hosting, email, etc.) from your account to another person’s account — at no cost, with no downtime, and with full ownership documentation. Common scenarios: selling a website, changes in business ownership, transfers between family members, and freelancers handing off client projects.

​
Transfer Process

The process requires both parties to participate and takes 3–5 business days.
1

The original owner opens a ticket

Log into console.digitalfyre.com, navigate to Support → Open Ticket, and submit the following:
  • Department: Billing
  • Subject: Service Transfer Request
  • Include: Service name or order ID, new owner’s full name and email address, brief reason for transfer
Department: Billing
Subject: Service Transfer Request

I would like to transfer the following service to a new owner:

Service: example.com (Domain Registration)
Order ID: #12345

New Owner:
Name: John Smith
Email: johnsmith@example.com

Reason: I sold this website and need to transfer the domain to the new owner.

Jane Doe
2

The new owner opens a ticket

The person receiving the service must email support@digitalfyre.com from the exact email address the original owner provided.
  • Subject: Service Transfer - New Owner Confirmation
  • Include: Original owner’s name, the service being received, and confirmation you’re ready to take ownership
  • Do not create an account — we will create one for you
To: billing@digitalfyre.com
Subject: Service Transfer - New Owner Confirmation

I am confirming I will be the new owner of example.com,
currently owned by Jane Doe (janedoe@example.com).

I understand a new account will be created for me and that
I will be responsible for all billing going forward.

John Smith
3

We create the new owner's account

Once we receive and verify both tickets, we create a new account for the receiving party. The new owner will receive a welcome email with instructions to set their password.Timeline: Within 1 business day.
4

Original owner provides consent

We will reply to the original owner’s ticket requesting explicit written authorization.
I, Jane Doe, explicitly authorize the transfer of example.com
(Order #12345) to John Smith (johnsmith@example.com).

I understand the service will be removed from my account,
all billing responsibility transfers to John Smith, and
this action cannot be reversed.

Jane Doe
Date: January 4, 2026
5

New owner confirms billing responsibility

We will contact the new owner to confirm they accept billing obligations for the service.
I, John Smith, confirm I am ready to take ownership of example.com.

I accept full billing responsibility, including:
- Renewal date: March 15, 2026
- Renewal price: $15.99/year

I will add a payment method to my new account.

John Smith
Date: January 4, 2026
6

We process the transfer

Once both confirmations are received, we create a new order in the new owner’s account, transfer the service, update billing records, and notify both parties.Timeline: 1–2 business days after receiving all confirmations. No downtime occurs, and all service settings are preserved.

​
What Can Be Transferred

Can TransferCannot Transfer
Domain registrationsAccount credit or balance
Web hosting accountsSupport ticket history
Email hostingPayment methods
SSL certificatesAccount-level settings
Server servicesOther services not specified
Services must be active, paid, and not under dispute to be eligible for transfer.

​
Key Reminders

Original owners: Back up all data before the transfer. Once complete, you lose all access to the service, and billing stops immediately. Transfers cannot be reversed after processing. New owners: Verify the service details before accepting. Add a payment method to your new account promptly after transfer and confirm the renewal date and cost. Both parties: Do not share account credentials at any point. The official ticket process above is the only approved method.

​
FAQ

Yes — specify exactly which services are in your ticket. You can transfer one domain while keeping another, or transfer hosting but keep email.
Yes — mention this in your ticket and provide the existing account’s email address. We will transfer the service directly to that account instead of creating a new one.
No — services remain fully active throughout the process. All settings, configurations, and access credentials are preserved.
Yes, but only before we process the transfer. Reply to your ticket immediately if you change your mind. Once we send transfer confirmation, it cannot be reversed.
The renewal date stays the same — the new owner takes over the existing billing cycle and is responsible for the next renewal at the current rate.
Contact us immediately and we will pause the transfer. Both parties must resolve the issue before we proceed. We will not complete a transfer while a dispute is open.

​
Need Help?

Open a ticket at console.digitalfyre.com under Billing, or email billing@digitalfyre.com with your service details and question.