Official Service Transfer
A service transfer moves a specific service (domain, hosting, email, etc.) from your account to another person’s account — at no cost, with no downtime, and with full ownership documentation. Common scenarios: selling a website, changes in business ownership, transfers between family members, and freelancers handing off client projects.Transfer Process
The process requires both parties to participate and takes 3–5 business days.1
The original owner opens a ticket
Log into console.digitalfyre.com, navigate to Support → Open Ticket, and submit the following:
- Department: Billing
- Subject: Service Transfer Request
- Include: Service name or order ID, new owner’s full name and email address, brief reason for transfer
- Ticket example
2
The new owner opens a ticket
The person receiving the service must email support@digitalfyre.com from the exact email address the original owner provided.
- Subject: Service Transfer - New Owner Confirmation
- Include: Original owner’s name, the service being received, and confirmation you’re ready to take ownership
- Do not create an account — we will create one for you
- Email example
3
We create the new owner's account
Once we receive and verify both tickets, we create a new account for the receiving party. The new owner will receive a welcome email with instructions to set their password.Timeline: Within 1 business day.
4
Original owner provides consent
We will reply to the original owner’s ticket requesting explicit written authorization.
- Response example
5
New owner confirms billing responsibility
We will contact the new owner to confirm they accept billing obligations for the service.
- Response example
6
We process the transfer
Once both confirmations are received, we create a new order in the new owner’s account, transfer the service, update billing records, and notify both parties.Timeline: 1–2 business days after receiving all confirmations. No downtime occurs, and all service settings are preserved.
What Can Be Transferred
Services must be active, paid, and not under dispute to be eligible for transfer.
Key Reminders
Original owners: Back up all data before the transfer. Once complete, you lose all access to the service, and billing stops immediately. Transfers cannot be reversed after processing. New owners: Verify the service details before accepting. Add a payment method to your new account promptly after transfer and confirm the renewal date and cost. Both parties: Do not share account credentials at any point. The official ticket process above is the only approved method.FAQ
Can I transfer only some of my services?
Can I transfer only some of my services?
Yes — specify exactly which services are in your ticket. You can transfer one domain while keeping another, or transfer hosting but keep email.
Can I transfer to an existing DigitalFyre account?
Can I transfer to an existing DigitalFyre account?
Yes — mention this in your ticket and provide the existing account’s email address. We will transfer the service directly to that account instead of creating a new one.
Will there be any downtime?
Will there be any downtime?
No — services remain fully active throughout the process. All settings, configurations, and access credentials are preserved.
Can I cancel after starting?
Can I cancel after starting?
Yes, but only before we process the transfer. Reply to your ticket immediately if you change your mind. Once we send transfer confirmation, it cannot be reversed.
What happens to the renewal date?
What happens to the renewal date?
The renewal date stays the same — the new owner takes over the existing billing cycle and is responsible for the next renewal at the current rate.
What if there's a dispute?
What if there's a dispute?
Contact us immediately and we will pause the transfer. Both parties must resolve the issue before we proceed. We will not complete a transfer while a dispute is open.