Option 1 — Use a Backup Code
If you saved your backup codes when setting up 2FA, this is the fastest recovery method.1
Go to the Login Page
Navigate to console.digitalfyre.com and enter your email and password.
2
Use a Backup Code
On the 2FA screen, click Use Backup Code and enter one of your saved backup codes.
3
Re-secure Your Account
Once logged in, go to Security Settings and disable then re-enable 2FA with a new device or method. Generate fresh backup codes.
Option 2 — Use Your 2FA Passphrase
If you set a 2FA Passphrase in your Account Details ahead of time, support can use it to verify your identity and disable 2FA without requiring standard account verification steps.1
Email Support
Send an email to
support@digitalfyre.com from your registered account email address.2
Provide Your 2FA Passphrase
Include your 2FA Passphrase in the email. This verifies your identity and allows support to process the request quickly.
3
Re-enable 2FA
Once support disables 2FA and you regain access, re-enable it immediately from Security Settings.
Set your 2FA Passphrase before you need it. Go to Account Details in the Client Portal and fill in the 2FA Passphrase field. See Account Security for details.
Option 3 — Contact Support
If you do not have backup codes or a 2FA Passphrase set, contact support directly for identity verification.1
Email Support
Send an email to
support@digitalfyre.com from your registered account email address.2
Verify Your Identity
Support will ask you to verify your identity through standard account verification. Be prepared to provide details about your account and services.
3
Re-enable 2FA
Once access is restored, re-enable 2FA immediately and set a 2FA Passphrase to make future recovery faster.