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The customer portal stores your email address in two places:
  1. Your Account Details (the contact email used for invoices and account notices)
  2. Your User Profile (the email you use to sign in).
To fully change your email, update both. If you change only one, either your login or your account notifications will keep using the old address.
The customer portal system separates the account contact from the login user. That is why the email address appears in two places, and you need to update both.
1

Update your account details

Sign in to the customer portal and open your account details on the Account Details Page. In the Email Address field, replace the old address with your new one, then click Save Changes.
2

Update your user profile

Next, open your user profile on the User Profile Page. Update the Email Address field to match the new address you set in the previous step, then click Save Changes. Use this address to log in.
3

Verify your new email address

After you save, the system sends a verification message to your new email address with a confirmation link. Open that email and click the link to complete the change.
Until you click the verification link, your email change is not confirmed. If you do not see the message, check your spam folder. You can resend it from the notification banner shown in the client area.
Once you update both locations and verify the new address, all invoices, account notices, and login activity will use your new email.